Vehicle Service Advisor: Deliver Expert Care

Johnson Sewell Ford; Marble Falls (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Johnson Sewell Ford in Marble Falls, TX is seeking a Service Advisor to assist customers with repair and scheduled maintenance requests, documenting concerns on repair orders, and advising on needed services. You will work with the service team to ensure repairs are accurate and completed on time.

The role requires clear communication, professional appearance, and the ability to read and comprehend instructions.

Qualifications

• High school diploma or equivalent required.
• Must have valid driver’s license.
• Excellent communication skills.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Ability to meet company’s production and quality standards.

Responsibilities

• Greets all customers promptly; provides timely professional service.
• Answers incoming telephone calls promptly, courteously, and satisfies inquiries.
• Listen to customer inquiries and requests, identify service needs, resolve concerns and sell additional services when appropriate.
• Obtain customer written approval on all repair orders at write-up or closing add-on sales.
• Ensure high quality service and repairs are provided and customers receive prompt status updates.
• Document repair order changes and review charges for accuracy.

Skills

Communication skills

Instruction comprehension

Professional appearance

Production/quality standards

Education

High school diploma or equivalent

Job description

Johnson Sewell Ford in Marble Falls, TX is seeking a Service Advisor to assist customers with repair and scheduled maintenance requests, documenting concerns on repair orders, and advising on needed services. You will work with the service team to ensure repairs are accurate and completed on time.

The role requires clear communication, professional appearance, and the ability to read and comprehend instructions.