Auto Service Advisor

AAF Management Group Inc; Hackensack (NJ); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Excellent pay plan

Ongoing training

Career advancement opportunities

Job summary

AAF Management Group Inc is seeking a professional Service Advisor to join our automotive team on site in New Jersey. You will be the primary point of contact for customers, documenting vehicle issues, explaining services, and presenting repair options with transparency.

Responsibilities include greeting customers, reviewing repair orders, and following up to ensure satisfaction. The role emphasizes accuracy, professional communication, and building lasting customer relationships in a busy

Qualifications

• Previous experience as an Automotive Service Advisor.
• Knowledge of automotive systems and repair procedures is helpful.
• Excellent communication and interpersonal skills.
• Ability to explain technical information clearly and professionally.
• Customer service-oriented mindset with a friendly and professional demeanor.
• Organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Prepare and review repair orders with customers, ensuring clarity and transparency.
• Follow up with customers to ensure satisfaction and address any additional needs.
• Maintain accurate records of customer interactions and service history.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Team player

Adaptability

Job description

Description

Service Advisor - Automotive

We are seeking a professional and customer-focused Service Advisor to join our dynamic automotive team. In this role, you will serve as the primary point of contact for our customers, ensuring their experience is seamless, informative, and satisfying. Your expertise will help maintain our reputation for exceptional service and customer loyalty. Excellent pay plan with perks and benefits.

Key Responsibilities:

• Greet customers promptly and professionally
• Listen to customer concerns and accurately document vehicle issues
• Provide detailed explanations of recommended services and repairs
• Prepare and review repair orders with customers, ensuring clarity and transparency
• Follow up with customers to ensure satisfaction and address any additional needs
• Maintain accurate records of customer interactions and service history

Skills and Qualifications:

• Previous experience as an Automotive Service Advisor, preferably with Ford or in a similar dealership environment
• Knowledge of automotive systems and repair procedures is helpful.
• Excellent communication and interpersonal skills
• Ability to explain technical information clearly and professionally
• Customer service-oriented mindset with a friendly and professional demeanor
• Organizational skills and attention to detail
• Ability to work effectively in a fast-paced environment

Join our team and be part of a company that values growth, teamwork, and delivering outstanding customer experiences. We offer competitive compensation, ongoing training, and opportunities for career advancement in a supportive work environment.