Customer Coordinator

AppleOne Employment Services; San Jose (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

401k plan

Vision coverage

Job summary

AppleOne Employment Services in San Jose, CA is seeking a compassionate Customer Coordinator for a temp-to-hire role serving a community nutrition program. You will assist participants with eligibility, enrollment, intake assessments, and ongoing support, while coordinating with partners and vendors.

Ideal candidates have 3–5 years in customer service or program coordination, excellent communication, and meticulous recordkeeping.

Qualifications

• 3-5 years of relevant customer service, client care, program coordination, administrative support, or community services experience.
• Strong communication skills and compassionate, respectful interaction with diverse clients.
• Excellent organization, follow-through, and attention to detail in records and documentation.
• Proficiency with basic computer systems, email, and data entry.

Responsibilities

• Assist participants with eligibility, enrollment, intake assessments, and ongoing support needs.
• Coordinate communication between clients, program staff, agencies, vendors, and partners.
• Maintain accurate client records, reports, and program documentation.
• Handle referrals, outreach, and scheduling of in-home assessments as needed.
• Support outreach efforts and connect clients to meal services or supportive programs.

Skills

Customer service

Client care

Program coordination

Administrative support

Data entry

Communication

Attention to detail

Tools

Basic computer systems

Email / phone

Client records

Job description

Job Summary

We are seeking a compassionate and organized Customer Coordinator for a temp-to-hire opportunity in San Jose, CA. This role supports a community-focused nutrition program serving older adults and adults with disabilities, making it an excellent fit for a service-minded professional who enjoys client interaction, detailed coordination, outreach, and meaningful nonprofit work. The Customer Coordinator will help participants navigate eligibility, enrollment, intake assessments, service questions, referrals, and ongoing support needs. This position offers the opportunity to work in a mission-driven environment with supportive leadership, positive teamwork, and a strong commitment to respectful, high-quality service. Candidates can expect to build strong relationships with clients, service agencies, vendors, and community partners while making a direct daily impact in the community.

Key Responsibilities

• Communicate professionally and sensitively with clients, older adults, adults with disabilities, agency personnel, vendors, and the public by phone, email, and in person.
• Conduct new client intake interviews, complete eligibility assessments, schedule assessment appointments, and perform in-home visits as needed.
• Maintain accurate client records, database entries, hardcopy files, reports, delivery route documentation, and related program records.
• Manage incoming calls and voicemail messages related to eligibility, enrollment, services, referrals, and client support.
• Coordinate with internal program leadership, outside agencies, contractors, vendors, and community partners to resolve service or delivery-related issues.
• Support community outreach efforts and provide referrals to other meal services or supportive programs when appropriate.

Compensation and Benefits

• Pay Rate: $20.00 to $22.00 per hour.
• Job Type: Temp-to-Hire.
• Location: San Jose, CA.

Required Qualifications and Skills

• Support client eligibility, enrollment, intake assessments, and ongoing participant service needs.
• Coordinate communication between clients, program staff, agencies, vendors, and community partners.
• Maintain accurate records, reports, documentation, and client database updates.
• Assist with service issue resolution, referrals, outreach, and in-home assessment scheduling.
• 3-5 years of relevant customer service, client care, program coordination, administrative support, or community services experience.
• Strong communication skills with the ability to interact respectfully and compassionately with older adults, adults with disabilities, and diverse community members.
• Excellent organization, follow-through, and attention to detail when managing records, forms, appointments, calls, and documentation.
• Comfortable handling sensitive client information with professionalism, discretion, and accuracy.
• Ability to manage multiple priorities in a service-focused nonprofit environment.
• Proficiency with basic computer systems, email, phone communication, data entry, and client recordkeeping.

Preferred Qualifications

• Experience in a nonprofit, community service, healthcare, social services, senior services, nutrition program, or human services environment.
• Experience conducting client intake, eligibility screening, referrals, case coordination, or in-home assessments.
• Familiarity working with older adults, adults with disabilities, caregivers, service providers, or public assistance programs.
• Bilingual communication skills are a plus if aligned with community needs.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.