Veteran Outreach Coordinator

AppleOne Employment Services; Santa Ana (CA); Presencial; USD 28.000 - 33.000; Jornada completa

Descripción de la vacante

AppleOne Employment Services seeks a Veteran Outreach Coordinator to support Veterans, eligible family members, and caregivers by connecting them with essential community resources, benefits, and support services. This full-time direct hire opportunity is ideal for someone passionate about Veteran advocacy and community outreach.

The role involves managing a caseload, building partnerships with Veterans organizations, housing providers, and healthcare resources, and documenting outcomes.

Formación

• Bachelor’s degree or equivalent combination of education and experience.
• At least 2 years of experience working with Veterans, individuals with disabilities, or related service fields.
• Understanding of Veteran culture and transitions and challenges.
• Experience with suicide prevention, behavioral health resource navigation, crisis de-escalation, or related programs.
• Ability to recognize potential behavioral health concerns and elevate to clinical professionals.
• Strong communication, interpersonal, problem-solving, documentation, and organizational skills.
• Ability to travel extensively within the Southern California territory and maintain professional boundaries.
• Valid California driver’s license or state ID and vehicle insurance if required.

Responsabilidades

• Conduct community outreach to identify, engage, and enroll eligible Veterans, family members, and caregivers in available programs.
• Manage an active caseload with individualized assistance, resource navigation, follow-up, and service coordination.
• Build and maintain relationships with Veterans organizations, healthcare providers, housing agencies, and social service partners.
• Connect participants with VA benefits, housing resources, healthcare services, behavioral health resources and other community programs.
• Maintain accurate and confidential case notes, participant records, referral tracking, and program outcomes data.
• Participate in required training, case reviews, suicide prevention education, and internal collaboration.

Conocimientos

Communication

Interpersonal skills

Problem solving

Documentation

Organization

Independent work

Microsoft Office

Driver's license

Educación

Bachelor’s degree

Herramientas

Microsoft Office

Google Suite

Database systems

Descripción del empleo

Job Summary

A mission-driven nonprofit organization is seeking a Veteran Outreach Coordinator to support Veterans, eligible family members, and caregivers by connecting them with essential community resources, benefits, and support services. This full-time direct hire opportunity is ideal for a compassionate, proactive professional who is passionate about Veteran advocacy, community outreach, and helping individuals improve independence, stability, and overall well-being.

The Veteran Outreach Coordinator will work closely with participants, community partners, Veterans organizations, housing providers, healthcare resources, and social service agencies to ensure individuals receive timely guidance and meaningful support. This role offers the opportunity to make a direct community impact while working in a collaborative environment that values empathy, accountability, professional development, and high-quality service.

Key Responsibilities

• Conduct community outreach to identify, engage, and enroll eligible Veterans, family members, and caregivers in available support programs.
• Manage an active caseload of participants, providing individualized assistance, resource navigation, follow-up, and service coordination.
• Build and maintain relationships with Veterans organizations, healthcare providers, housing agencies, social service organizations, and community partners.
• Connect participants with VA benefits, housing resources, healthcare services, behavioral health resources, disability services, and other community programs.
• Maintain accurate and confidential case notes, participant records, referral tracking, screening documentation, and program outcome data.
• Participate in required training, case reviews, suicide prevention education, and internal collaboration to support participant needs and program goals.

Compensation and Benefits

• Pay: $20.00 to $24.00 per hour, depending on experience.
• Employment type: Direct hire, full-time, non-exempt.
• Schedule: 40 hours per week.
• Location: Santa Ana, CA area, with field travel throughout the assigned Southern California territory.
• Travel: Up to 60 percent for outreach, participant meetings, and community partner coordination.

Required Qualifications and Skills

• Conduct community outreach and participant engagement for Veterans and eligible family members.
• Manage a participant caseload while providing resource coordination, warm referrals, and follow-up support.
• Support individualized service planning, needs assessments, safety strategies, and independent living goals.
• Maintain accurate documentation, case notes, referral tracking, and confidential participant records.
• Bachelor’s degree from an accredited college or university, or an equivalent combination of education and relevant experience.
• At least 2 years of experience working with Veterans, individuals with disabilities, older adults, social services, behavioral health resources, or a related service field.
• Understanding of Veteran culture, military-to-civilian transitions, and common challenges that may affect Veteran well-being.
• Experience with suicide prevention, behavioral health resource navigation, crisis de-escalation, social services, or related support programs.
• Ability to recognize potential behavioral health concerns and suicide risk indicators and elevate concerns to qualified clinical professionals.
• Strong communication, interpersonal, problem-solving, documentation, and organizational skills.
• Ability to work independently, use sound judgment, maintain professional boundaries, and handle sensitive situations with confidentiality.
• Working knowledge of Independent Living philosophy and methodology.
• Proficiency with Microsoft Office, Windows-based applications, Google Suite, and database systems.
• Reliable transportation and ability to travel extensively throughout the assigned territory.
• Valid California driver’s license or state identification and applicable vehicle insurance, as required for the position.

Preferred Qualifications

• Familiarity with VA benefits, Veterans Service Organizations, and community resources in Riverside County, Orange County, or surrounding Southern California communities.
• Experience with housing assistance, benefits navigation, disability services, or community-based support programs.
• Knowledge of the Americans with Disabilities Act, Rehabilitation Act, and Fair Housing Act.
• Bilingual English and Spanish communication skills.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.