Care Coordinator

AppleOne Employment Services; Pasadena (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

AppleOne Employment Services is seeking a compassionate Care Coordinator for a temp-to-hire role in Pasadena, CA. You will assess residents, manage cases, coordinate referrals to housing, health, social services, and support goal achievement.

This role supports adults in shelter settings and requires strong communication, trauma-informed care, and the ability to work with partners to move residents toward stability and permanent housing.

Qualifications

• Provide assessment and case management services to adult shelter residents.
• Develop resident-centered case plans and coordinate referrals to community resources.
• Support stabilization related to housing, finances, health, mental health, employment, and sobriety planning.
• Maintain accurate documentation and participate in coordinated service meetings.
• 1 to 2 years of relevant experience in case management, care coordination, social services, homeless services, behavioral health, or a related setting.
• Strong understanding of community resources, social service systems, and barriers affecting individuals experiencing homelessness.
• Ability to conduct assessments, identify resident needs, and support individualized service planning.
• Strong documentation skills with the ability to maintain timely and accurate case notes.
• Excellent communication, collaboration, problem-solving, and advocacy skills.
• Ability to work effectively with residents, internal teams, partner agencies, healthcare providers, and community organizations.
• Compassionate, professional, and trauma-informed approach to supporting vulnerable populations.

Responsibilities

• Conduct timely assessments for new residents to determine service needs, eligibility, and readiness to access support.
• Develop individualized case plans with residents and partner agencies to support stabilization and goal achievement.
• Connect residents with community resources for housing, healthcare, financial assistance, mental health services, employment support, and social services.
• Maintain accurate, current case notes and documentation in accordance with established procedures and standards.
• Assess mental health and substance use concerns, seek consultation as needed, and coordinate referrals for appropriate services.
• Participate in CES case conferencing and collaborate with community providers to support coordinated care and effective referrals.

Skills

Case management

Assessment

Referral coordination

Documentation

Communication

Advocacy

Collaboration

Trauma-informed care

Housing services knowledge

People skills

Job description

Job Summary

We are seeking a compassionate and resourceful Care Coordinator for a temp-to-hire opportunity in Pasadena, CA. This role supports residents in an adult shelter setting by providing assessment, case management, referrals, and coordination of services that address housing, financial, social service, mental health, substance use, and physical health needs.

This is an excellent opportunity for a service-focused professional who wants to make a meaningful community impact within a mission-driven nonprofit environment. The Care Coordinator will work as part of a collaborative team that values advocacy, respect, accountability, and resident-centered support. Candidates who enjoy building relationships, coordinating resources, and helping individuals move toward stability and long-term housing success will thrive in this role.

Key Responsibilities

• Conduct timely assessments for new residents to determine service needs, eligibility, and readiness to access support.
• Develop individualized case plans with residents and partner agencies to support stabilization and goal achievement.
• Connect residents with community resources for housing, healthcare, financial assistance, mental health services, employment support, and social services.
• Maintain accurate, current case notes and documentation in accordance with established procedures and standards.
• Assess mental health and substance use concerns, seek consultation as needed, and coordinate referrals for appropriate services.
• Participate in CES case conferencing and collaborate with community providers to support coordinated care and effective referrals.

Compensation and Benefits

• Pay rate: $23.00 to $24.00 per hour.
• Job type: Temp-to-hire.
• Location: Pasadena, CA.

Required Qualifications and Skills

• Provide assessment and case management services to adult shelter residents.
• Develop resident-centered case plans and coordinate referrals to community resources.
• Support stabilization related to housing, finances, health, mental health, employment, and sobriety planning.
• Maintain accurate documentation and participate in coordinated service meetings.
• 1 to 2 years of relevant experience in case management, care coordination, social services, homeless services, behavioral health, or a related setting.
• Strong understanding of community resources, social service systems, and barriers affecting individuals experiencing homelessness.
• Ability to conduct assessments, identify resident needs, and support individualized service planning.
• Strong documentation skills with the ability to maintain timely and accurate case notes.
• Excellent communication, collaboration, problem-solving, and advocacy skills.
• Ability to work effectively with residents, internal teams, partner agencies, healthcare providers, and community organizations.
• Compassionate, professional, and trauma-informed approach to supporting vulnerable populations.

Preferred Qualifications

• Experience working in a shelter, transitional housing, nonprofit, or homeless services environment.
• Familiarity with CES case conferencing, housing navigation, vocational rehabilitation resources, and behavioral health referrals.
• Knowledge of Pasadena-area community resources and service providers.
• Experience supporting individuals with mental health, substance use, employment, or permanent housing needs.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.