Outreach Specialist

AppleOne Employment Services; Pasadena (CA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Sick pay

Job summary

AppleOne Employment Services is seeking an Outreach Specialist for a Pasadena-based nonprofit dedicated to helping individuals experiencing homelessness. The role focuses on street outreach, housing navigation, and case management to connect clients with housing, benefits, healthcare, transportation, and long-term stability.

The position is temp-to-hire, full-time, non-exempt, located in Pasadena, CA. Strong compassion, organization, and collaboration with HMIS and community partners are

Qualifications

• Minimum 1 year of experience working with individuals experiencing homelessness, or 2 years of experience in social services, behavioral health, substance use services, or case management.
• Experience using HMIS documentation or similar case management systems.
• Strong communication, relationship-building, and client engagement skills.
• Strong organizational skills with the ability to manage documentation, follow-up tasks, and competing client needs.
• Proficiency with Microsoft Office and data entry systems.
• Valid California driver's license and reliable transportation required.

Responsibilities

• Conduct street outreach and engage individuals experiencing homelessness with professionalism, empathy, and consistency.
• Assess, screen, and triage client needs, referrals, and eligibility for housing and supportive services.
• Assist clients with obtaining required documentation for housing programs, benefits, and community resources.
• Connect clients to healthcare, mental health services, substance use treatment, employment support, public benefits, and transportation assistance.
• Support housing placement efforts, including permanent supportive housing and affordable housing programs.
• Maintain accurate case notes, HMIS documentation, and data entry while participating in case conferencing, team meetings, trainings, and community collaboration.

Skills

Street outreach

Housing navigation

Case management

HMIS data entry

Communication

Tools

HMIS systems

Microsoft Office

Job description

Job Summary

A mission-driven nonprofit organization in Pasadena, CA is seeking an Outreach Specialist to support individuals experiencing homelessness through street outreach, housing navigation, and case management services. This temp-to-hire opportunity is ideal for a compassionate, resourceful professional who is committed to helping vulnerable community members access housing, benefits, healthcare, transportation, and long-term stability.

The Outreach Specialist will work as part of a supportive Programs team with collaborative leadership, a strong community focus, and a shared commitment to meaningful client outcomes. This role offers the opportunity to build trusted relationships, coordinate critical resources, and directly contribute to helping individuals transition from homelessness into stable housing.

Key Responsibilities

• Conduct street outreach and engage individuals experiencing homelessness with professionalism, empathy, and consistency.
• Assess, screen, and triage client needs, referrals, and eligibility for housing and supportive services.
• Assist clients with obtaining required documentation for housing programs, benefits, and community resources.
• Connect clients to healthcare, mental health services, substance use treatment, employment support, public benefits, and transportation assistance.
• Support housing placement efforts, including permanent supportive housing and affordable housing programs.
• Maintain accurate case notes, HMIS documentation, and data entry while participating in case conferencing, team meetings, trainings, and community collaboration.

Compensation and Benefits

• Salary: $50,000 per year.
• Job Type: Temp-to-Hire.
• Schedule/Status: Full-Time, Non-Exempt.
• Location: Pasadena, CA.

Required Qualifications and Skills

Conduct street outreach and build engagement with individuals experiencing homelessness.

Provide housing navigation, case management support, and follow-up services.

Coordinate referrals to supportive services, benefits, transportation, and housing resources.

Maintain accurate case documentation and HMIS data entry.

• Minimum 1 year of experience working with individuals experiencing homelessness, or 2 years of experience in social services, behavioral health, substance use services, or case management.
• Experience using HMIS documentation or similar case management systems.
• Strong communication, relationship-building, and client engagement skills.
• Strong organizational skills with the ability to manage documentation, follow-up tasks, and competing client needs.
• Proficiency with Microsoft Office and data entry systems.
• Valid California driver's license and reliable transportation required.
• Compassionate, patient, and resourceful approach to supporting vulnerable populations.

Preferred Qualifications

• Knowledge of homeless services, housing resources, coordinated entry systems, and HUD-funded programs.
• Experience supporting permanent supportive housing, affordable housing, or rapid rehousing placement efforts.
• Familiarity with public benefits, community-based resources, behavioral health providers, and substance use treatment referrals.
• Prior experience working in a nonprofit, outreach, housing services, or community services environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.