Customer Concierge & BDC Admin - Sales & Service Support

Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage; Anchorage (AK); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage is seeking a BDC/Receptionist to support both Sales and Service teams. You will be the first contact for customers, helping create a positive experience, scheduling appointments, and managing communications.

Requirements include prior customer service or receptionist experience, strong CRM familiarity, and a team-focused approach. Competitive hourly pay is offered with a standard Monday–Friday schedule and benefits.

Qualifications

• Previous customer service, receptionist, call center, BDC, or administrative experience.
• Build great customer relationships and a passion for helping others.
• Comfortable using computers and technology; CRM experience preferred but training is available.

Responsibilities

• Answer incoming calls and direct customers to the appropriate department.
• Schedule, confirm, and follow up on sales and service appointments.
• Make outbound calls regarding appointments, service needs, and satisfaction.
• Maintain accurate customer records in the CRM system.

Skills

Customer service

Receptionist

Call center

BDC

Administrative experience

CRM experience

Education

High School diploma

Tools

CRM

Job description

Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage is seeking a BDC/Receptionist to support both Sales and Service teams. You will be the first contact for customers, helping create a positive experience, scheduling appointments, and managing communications.

Requirements include prior customer service or receptionist experience, strong CRM familiarity, and a team-focused approach. Competitive hourly pay is offered with a standard Monday–Friday schedule and benefits.