Automotive Service Advisor - Flexible Schedule

L0106 Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage; Anchorage (AK); On-site; USD 67,000 - 123,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

L0106 Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage is seeking a customer-focused Service Advisor to be the primary contact for our service customers, guiding owners through maintenance and repairs and driving an exceptional ownership experience.

The role offers the potential for commission earnings, with a monthly base pay between $6,000 and $11,000 and a flexible schedule including evenings, weekends, and holidays.

Qualifications

• 1+ years of experience as a service advisor or similar role.
• Previous service advisor experience preferred.
• Experience helping customers and creating an exceptional service experience.
• Ability to communicate with customers and service teams.
• Willingness to jump in where needed.
• Commitment to following through on promises.
• Basic automotive knowledge.
• Comfortable using computers and dealership software.

Responsibilities

• Answer incoming calls and greet customers following procedures.
• Build positive customer relationships by identifying concerns, assessing needs, and providing service solutions.
• Conduct vehicle walk-arounds to evaluate service requirements.
• Communicate service recommendations, costs, timelines, and completion dates to customers.
• Secure customer approval for services and repairs.
• Prepare repair orders and service documentation using the ADP system.
• Coordinate repair activities by dispatching work to technicians.
• Provide ongoing status updates to keep customers informed.
• Manage the customer delivery process and review completed work.
• Process customer payments and deliver a seamless Sales-to-Service experience.

Skills

Customer service

Communication

Sales skills

Automotive knowledge

Computer skills

Driver's license

Tools

ADP system

Dealership software

Job description

L0106 Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage is seeking a customer-focused Service Advisor to be the primary contact for our service customers, guiding owners through maintenance and repairs and driving an exceptional ownership experience.

The role offers the potential for commission earnings, with a monthly base pay between $6,000 and $11,000 and a flexible schedule including evenings, weekends, and holidays.