Receptionist/BDC Admin

Chevrolet GMC of Fairbanks; Fairbanks (AK); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

401(k) Retirement Plan

Paid Holidays & PTO

Employee Stock Purchase Plan

Job summary

Chevrolet GMC of Fairbanks is seeking a customer-focused Receptionist/BDC Admin to support the Service Department. You will answer calls, update repair orders, process payments, and coordinate with insurers.

Proficiency with CCC One, ARMS, and body shop software is a plus, with flexible hours including evenings and weekends. Ideal candidates have 1+ year of customer service, cash handling experience, accurate typing, basic math, and a valid driver's license.

Qualifications

• 1+ years of customer service
• Cash handling experience
• Efficient typing with accuracy
• Basic math for simple calculations
• Willingness to learn new systems and maintain a valid driver's license

Responsibilities

• Answer incoming phone calls and provide excellent customer service.
• Open, update, and close repair orders.
• Process customer payments and handle daily deposits.
• Obtain customer contact information and provide repair status updates.
• Maintain accurate records in CCC One, ARMS, and Body Shop Management Software.
• Track customer satisfaction surveys, event logs, and delivery date commitments.
• Review open repair orders daily with estimators and update production status.
• Coordinate with insurance companies and schedule estimate appointments.
• Ensure repair order documentation is complete and comply with company guidelines.
• Collaborate with management, estimators, and support teams to improve operations and enhance the customer experience.

Skills

Customer service

Cash handling

Typing

Basic math

DL and driving

Tools

CCC One

ARMS

Body Shop Management Software

Job description

Dealership:L0143 Chevrolet GMC of FairbanksChevrolet GMC of FairbanksHiring: Receptionist/BDC AdminPay: $20.00 - $25.00 per hour (DOE)Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.Why Join Our Team?At Chevrolet GMC of Fairbanks, we believe our team members are the foundation of our success. We are committed to creating a positive, professional environment where employees can grow their careers while delivering exceptional service to our customers.We are looking for a customer-focused BDC Administrator/Receptionist to join our Service Department. This is an excellent opportunity for someone who enjoys working around vehicles and takes pride in creating a great customer experience.What You'll DoAnswer incoming phone calls and provide excellent customer service.Open, update, and close repair orders.Process customer payments and handle daily deposits.Obtain customer contact information and provide repair status updates.Maintain accurate records in CCC One, ARMS, and Body Shop Management Software.Track customer satisfaction surveys, event logs, and delivery date commitments.Review open repair orders daily with estimators and update production status.Coordinate with insurance companies and schedule estimate appointments.Ensure repair order documentation is complete and comply with company guidelines.Collaborate with management, estimators, and support teams to improve operations and enhance the customer experience.What You'll Bring1+ years of customer serviceCash handling experienceEfficient typing skills with a focus on accuracyBasic math skills for simple calculationsComfort learning new systemsAcceptable driving record and a valid driver's license in your state of residence.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.