Customer Communications Coordinator

FF Inc; San Antonio (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay with bonus potential

Training for customer communication procedures

Opportunities for growth

Job summary

FF Inc is seeking a friendly and organized Communications Assistant in San Antonio, TX. This full-time role acts as a vital point of contact for customers and partners, ensuring clear and professional communication. Responsibilities include responding to inquiries, documenting customer feedback, and coordinating interactions between teams. Ideal candidates will demonstrate strong verbal communication, professional demeanor, and organizational skills. Opportunities for growth and a supportive team environment are offered.

Qualifications

• Previous experience in customer service, administrative support, or communication roles is helpful but not required.
• Ability to stay calm and helpful during busy periods.
• Reliable, punctual, and comfortable working in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person communication.
• Provide accurate information about products, services, schedules, and company policies.
• Assist with resolving customer concerns or escalating issues when needed.
• Maintain a positive, helpful, and professional tone in all interactions.
• Track and document customer communication, requests, and feedback.

Skills

Strong verbal and written communication skills

Friendly and professional customer-facing demeanor

Strong organizational skills and attention to detail

Job description

FF Inc is seeking a friendly and organized Communications Assistant in San Antonio, TX. This full-time role acts as a vital point of contact for customers and partners, ensuring clear and professional communication. Responsibilities include responding to inquiries, documenting customer feedback, and coordinating interactions between teams. Ideal candidates will demonstrate strong verbal communication, professional demeanor, and organizational skills. Opportunities for growth and a supportive team environment are offered.