Customer Communications Specialist - Growth in CX & Ops

FF Inc; Pearland (TX); Presencial; USD 36.000 - 54.000; Tempo integral

Benefícios oferecidos por esta vaga

Bonus potential

Paid training

Growth opportunities

Collaborative team culture

Resumo da vaga

FF Inc is seeking a Customer Communications Associate in Pearland, TX, for a full-time role focused on responsive customer and partner communications. The position emphasizes clear information sharing, follow-ups, and a service-oriented mindset to support operations and customer experience.

You will respond to inquiries, coordinate with internal teams, and maintain organized records while providing friendly, reliable support in a fast-paced environment.

Qualificações

• Strong verbal and written communication skills.
• Friendly, professional, and customer-focused demeanor.
• Ability to stay calm and organized during busy periods.
• Strong attention to detail and time management skills.
• Basic computer and data-entry skills.
• Experience in customer service, administrative support, communications, or retail is a plus — but not required.
• Reliable, punctual, and comfortable working in a fast-paced environment.

Responsabilidades

• Respond to customer inquiries via phone, email, and in-person communication.
• Provide clear, accurate information about products, services, schedules, and policies.
• Assist with resolving customer concerns or escalating issues when appropriate.
• Maintain a professional, helpful, and positive tone in all interactions.
• Coordinate communication between customers and internal teams to ensure timely follow-ups.
• Track and document customer interactions, requests, and feedback.
• Support appointment scheduling, confirmations, and customer reminders.
• Assist with creating simple customer-facing updates, notices, or FAQs.
• Help maintain organized contact lists, communication logs, and records.

Conhecimentos

Verbal communication

Written communication

Attention to detail

Time management

Data entry

Customer service

Administrative support

Retail experience

Ferramentas

Basic computer skills

Descrição da vaga

FF Inc is seeking a Customer Communications Associate in Pearland, TX, for a full-time role focused on responsive customer and partner communications. The position emphasizes clear information sharing, follow-ups, and a service-oriented mindset to support operations and customer experience.

You will respond to inquiries, coordinate with internal teams, and maintain organized records while providing friendly, reliable support in a fast-paced environment.