Auto Damage Estimator & Customer Experience Lead

Mobile Auto Solutions, LLC; Pensacola Beach (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Mobile Auto Solutions, LLC in Pensacola, FL is seeking an Estimator to deliver exceptional customer experiences by creating estimates and coordinating repair needs for customers and insurers.

The role requires documenting damage, updating customers, and aligning with team KPIs; I-CAR training is preferred, and a valid driver’s license is required. This on-site position offers competitive pay and benefits.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• Basic Computer Skills.
• Compliance for DRP’s; minimum 1 year experience.
• Willingness to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document and update customer interactions with pertinent details.
• Provide timely information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and metrics.
• Follow WOW Operating Ways for drop-offs, planning, communication, and delivery.
• Coordinate customer requests with appropriate team members.
• Greet customers with positive energy in person and by phone.

Skills

OE Guidelines

Computer Skills

DRP Compliance

I-CAR Training

Driver's License

Problem Solving

Education

High School Diploma

Job description

Mobile Auto Solutions, LLC in Pensacola, FL is seeking an Estimator to deliver exceptional customer experiences by creating estimates and coordinating repair needs for customers and insurers.

The role requires documenting damage, updating customers, and aligning with team KPIs; I-CAR training is preferred, and a valid driver’s license is required. This on-site position offers competitive pay and benefits.