Customer-Centric Teller: Service, Sales & Solutions

Northwest Bank; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest Bank is seeking a Teller to serve customers in our branch network. The role emphasizes welcoming customers, efficiently processing transactions, and identifying financial needs for referrals to the appropriate line of business.

Responsibilities include balancing drawers, participating in meetings, and maintaining security/compliance while delivering exceptional customer experiences.

Qualifications

• Customer service experience preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.

Responsibilities

• Assist customers and visitors with questions, problem resolution, and other needs.
• Refer customers to appropriate team member for complex requests or products/services.
• Balance teller drawer daily and participate in office meetings and balancing procedures.
• Deliver exceptional customer experience in person, over the phone, and via email.

Skills

Customer service

Cash handling

Banking knowledge

Communication

Problem solving

Teamwork

Education

High School Diploma or equivalent

Job description

Northwest Bank is seeking a Teller to serve customers in our branch network. The role emphasizes welcoming customers, efficiently processing transactions, and identifying financial needs for referrals to the appropriate line of business.

Responsibilities include balancing drawers, participating in meetings, and maintaining security/compliance while delivering exceptional customer experiences.