Customer Experience Teller & Referrals Champion

Fifth Third; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Grand Rapids, MI is seeking a CSR/Teller to deliver outstanding customer service and support daily banking needs. You will handle cash transactions, open accounts as needed, and refer customers to bankers for more complex financial solutions.

The role emphasizes risk awareness, confidentiality, and teamwork within a fast-paced retail banking environment. On-site position with opportunities for growth and competitive benefits.

Qualifications

• High school diploma or GED required.
• Experience handling cash and interacting with the public.
• Ability to maintain confidentiality and follow policies.
• Strong communication and problem-solving skills.

Responsibilities

• Provide excellent customer service at the teller window.
• Refer customers to bankers for consultative conversations when needed.
• Assist with daily office tasks and ensure accurate balancing per policy.
• Maintain knowledge of bank policies and procedures and adapt to changes.

Skills

Cash handling

Customer service

Communication

Problem solving

Education

High school diploma/GED

Job description

Fifth Third Bank in Grand Rapids, MI is seeking a CSR/Teller to deliver outstanding customer service and support daily banking needs. You will handle cash transactions, open accounts as needed, and refer customers to bankers for more complex financial solutions.

The role emphasizes risk awareness, confidentiality, and teamwork within a fast-paced retail banking environment. On-site position with opportunities for growth and competitive benefits.