Customer-Focused Teller: Build Financial Wellness & Growth

Northwest-Bank; Muncie (IN); On-site; USD 29,000 - 36,000; Full time

Job summary

Northwest Tellers are important members of our retail network, delivering exceptional customer experiences while handling transactions, resolving problems, and identifying financial needs for referrals. You will balance drawers, participate in branch meetings, and support security and compliance procedures.

The role requires customer service and cash handling experience, with preferred banking/retail background. Evening hours and weekend shifts may be required, with equal opportunity employment.

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service experience preferred.
• Cash handling experience preferred.
• Banking/retail experience preferred.

Responsibilities

• Achieve financial wellness activity goals and identify referral opportunities to contribute to sales goals.
• Assist customers with questions, problems, and needs.
• Proactively engage customers and inform them of product/service features and benefits.
• Refer customers to appropriate team member for complex requests or products/services.
• Balance teller drawer daily and participate in branch meetings and dual control balancing of vault, ATM, and devices.
• Deliver exceptional customer experience in person, over the phone, and via email communications.

Skills

Customer service

Cash handling

Banking experience

Retail experience

Problem solving

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest Tellers are important members of our retail network, delivering exceptional customer experiences while handling transactions, resolving problems, and identifying financial needs for referrals. You will balance drawers, participate in branch meetings, and support security and compliance procedures.

The role requires customer service and cash handling experience, with preferred banking/retail background. Evening hours and weekend shifts may be required, with equal opportunity employment.