Customer-Centric Teller: Delightful Banking & Referrals

Northwest Bank; Mount Joy (Lancaster County); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest Bank is seeking a Teller in Mount Joy to greet customers, process transactions accurately, and identify referral opportunities for financial products. The role emphasizes outstanding customer service and adherence to security and risk procedures.

The position requires high school diploma and offers opportunities to grow within the retail banking network, with occasional evening and weekend hours as needed.

Qualifications

• Customer service experience preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.

Responsibilities

• Assist customers with questions, problem resolution, and other needs; refer complex requests to the appropriate team member.
• Balance teller drawer daily and participate in office balancing and vault/ATM controls as needed.
• Deliver exceptional customer experience in person, on the phone, and via email communications.

Skills

Customer service

Cash handling

Problem solving

Communication

Teamwork

Time management

Microsoft Office

Teller System

Education

High School Diploma

Tools

Teller System

Microsoft Office

Job description

Northwest Bank is seeking a Teller in Mount Joy to greet customers, process transactions accurately, and identify referral opportunities for financial products. The role emphasizes outstanding customer service and adherence to security and risk procedures.

The position requires high school diploma and offers opportunities to grow within the retail banking network, with occasional evening and weekend hours as needed.