Customer-Centric Teller: Drive Impact in Banking

Northwest-Bank; Mount Joy (Lancaster County); On-site; USD 29,000 - 36,000; Full time

Job summary

Northwest Bank is seeking a Teller to provide exceptional customer service, handle cash accurately, and support daily branch operations in Mount Joy, PA. Responsibilities include assisting customers, balancing cash drawers, and referring complex needs to the appropriate team.

The role requires a high school diploma or equivalent and preferred banking/retail experience, with opportunities to engage customers across in-branch, phone, and email channels. Weekend/evening hours may be required.

Qualifications

• High School Diploma or equivalent preferred.
• Customer service and cash handling experience preferred.
• Banking/retail experience preferred.

Responsibilities

• Assist customers and visitors with questions, problems, and other needs.
• Balance teller drawer daily and participate in office meetings and dual control balancing.
• Deliver a high level of customer experience in person, over the phone, and via email communications.

Skills

Customer service

Cash handling

Banking/retail exp.

Attention to detail

Microsoft Office

Communication skills

Teamwork

Education

High School Diploma or equivalent

Tools

Teller System

POS systems

Job description

Northwest Bank is seeking a Teller to provide exceptional customer service, handle cash accurately, and support daily branch operations in Mount Joy, PA. Responsibilities include assisting customers, balancing cash drawers, and referring complex needs to the appropriate team.

The role requires a high school diploma or equivalent and preferred banking/retail experience, with opportunities to engage customers across in-branch, phone, and email channels. Weekend/evening hours may be required.