Customer-Centric Teller: Drive Financial Wellness

LE001 Northwest Bank; Pittston (Luzerne County); On-site; USD 32,000 - 38,000; Full time

Job summary

Northwest Bank Pittston is seeking a friendly teller to support customers with transactions, answer questions, and educate clients on banking products. This on-site role emphasizes accuracy, security, and delivering the Northwest 5-star service in person and via phone or email.

You will balance drawers daily, participate in office meetings, and refer customers to specialists when needed, while upholding compliance and risk controls.

Qualifications

• Education: High School Diploma or equivalent preferred.
• Cash handling experience preferred.
• Customer service experience preferred.
• Banking and/or retail experience preferred.

Responsibilities

• Assist customers and visitors with questions, problem resolution, and other needs.
• Refer customers to appropriate team member for complex requests or products/services.
• Balance teller drawer daily and participate in office meetings/huddles.
• Deliver exceptional customer experience in person, over the phone, and by email.
• Follow security, compliance, and dual control procedures.

Skills

Customer service

Cash handling

Communication

Teamwork

Problem solving

Referral sales

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest Bank Pittston is seeking a friendly teller to support customers with transactions, answer questions, and educate clients on banking products. This on-site role emphasizes accuracy, security, and delivering the Northwest 5-star service in person and via phone or email.

You will balance drawers daily, participate in office meetings, and refer customers to specialists when needed, while upholding compliance and risk controls.