Customer-Facing Teller – Growth in Banking & Service

Northwest; Mount Joy (Lancaster County); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest in Mount Joy, PA, is seeking a Teller to join our retail team. The role involves greeting customers, processing transactions, and identifying financial needs for referral to appropriate products.

You will balance drawers, support opening/closing tasks, and deliver the Northwest star customer experience. The ideal candidate has high school diploma or equivalent, cash handling experience, and a customer-service mindset.

Qualifications

• High School Diploma or equivalent preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.

Responsibilities

• Greet customers and answer questions, resolving issues as needed.
• Balance teller drawer daily and assist with office tasks and vault controls.
• Provide exceptional customer service in person, on the phone, and via email.
• Promote bank products and services to meet financial wellness goals.
• Maintain knowledge of bank systems and digital offerings and comply with security procedures.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest in Mount Joy, PA, is seeking a Teller to join our retail team. The role involves greeting customers, processing transactions, and identifying financial needs for referral to appropriate products.

You will balance drawers, support opening/closing tasks, and deliver the Northwest star customer experience. The ideal candidate has high school diploma or equivalent, cash handling experience, and a customer-service mindset.