Customer-Centric Teller — Grow Financial Wellness

Northwest Bank; Erie (Erie County); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Northwest Bank is seeking a Teller in Erie, PA to deliver exceptional customer service, perform transactions accurately, and identify referral opportunities for banking products. The role requires engagement with customers, adherence to security procedures, and teamwork within the branch.

The position emphasizes building relationships, balancing cash, and supporting daily branch operations while offering a path to grow within our retail banking network.

Qualifications

• Ability to deliver excellent customer service and resolve issues.
• Experience handling cash accurately and balancing at shift end.
• Strong teamwork and communication within a retail banking environment.
• Ability to learn banking products and services to educate customers.
• Attention to detail and compliance with security procedures.

Responsibilities

• Assist customers with questions, resolve problems, and refer complex requests to the appropriate team.
• Balance teller drawer daily and participate in office meetings and vault/ATM procedures as needed.
• Greet customers, provide a positive experience, and explain product/service benefits.
• Support branch opening/closing tasks and comply with security controls.
• Navigate office software and bank systems to support efficiency.
• Work on weekends or extended hours as scheduled.

Skills

Customer service

Cash handling

Teamwork

Communication

Problem solving

Education

High School Diploma or equivalent

Job description

Northwest Bank is seeking a Teller in Erie, PA to deliver exceptional customer service, perform transactions accurately, and identify referral opportunities for banking products. The role requires engagement with customers, adherence to security procedures, and teamwork within the branch.

The position emphasizes building relationships, balancing cash, and supporting daily branch operations while offering a path to grow within our retail banking network.