Customer-Centric Teller & Cash Specialist

Santander; Lawrence (KS); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander is seeking a Full Time Teller at South Union, MA to welcome customers, process cash transactions, and support daily branch operations. The role emphasizes accurate cash handling, strong service, and awareness of risk, with opportunities to educate customers on digital self-service tools.

Required are 6+ months of cash handling and customer service experience, a high school diploma or GED, and the ability to work weekends/evenings.

Qualifications

• High school diploma or GED required.
• 6+ months cash handling experience required.
• 6+ months demonstrated customer service experience required.
• Ability to identify and escalate risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools and technology to engage customers.
• Energetic, organized and able to multi-task in a fast-paced environment.
• Strong computer proficiency and basic math skills.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Provide an elevated level of customer service by greeting customers and assisting with banking needs.
• Process transactions including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and risk management procedures to prevent fraud.
• Recognize opportunities and cross-sell bank products to deepen relationships.
• Educate customers on self-service options using digital tools.
• Assist with custodianship, audits and other operational tasks.
• Maintain a clean, organized work area to welcome customers.
• Responsibilities may extend to nearby branches as needed.

Skills

Cash handling

Customer service

Risk awareness

Communication

Digital tools

Multi-tasking

Attention to detail

Computer skills

Time management

Flexibility

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander is seeking a Full Time Teller at South Union, MA to welcome customers, process cash transactions, and support daily branch operations. The role emphasizes accurate cash handling, strong service, and awareness of risk, with opportunities to educate customers on digital self-service tools.

Required are 6+ months of cash handling and customer service experience, a high school diploma or GED, and the ability to work weekends/evenings.