Customer-Focused Banking Teller & Cash Specialist

Santander; New York (NY); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander is seeking a Teller in the United States, New York area, to handle cash, process transactions, and deliver excellent customer service while adhering to policies and risk controls. The position may involve supporting nearby branches as needed and requires a high school diploma or GED with cash handling and customer service experience.

Candidates should be comfortable with digital tools, detail-oriented, and able to work flexible hours, including weekends and evenings.

Qualifications

• High school diploma or GED required.
• 6+ months cash handling experience required.
• 6+ months demonstrated customer service experience required.
• Excellent customer service and willingness to help others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools to engage customers.
• Energetic, organized and able to multi-task in a fast-paced environment.
• Attention to detail and accuracy.
• Basic computer proficiency and math skills.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Provide elevated customer service by welcoming customers and addressing banking needs.
• Process deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and risk management to prevent fraud.
• Identify opportunities and cross-sell bank products.
• Engage customers and educate on self-service options using digital tools.
• Assist with custodianship, audits and other operational tasks.
• Maintain a clean, organized work area and welcoming environment.
• Responsibilities may extend to nearby branches based on business needs.

Skills

Cash handling

Customer service

Risk awareness

Policy compliance

Active listening

Digital tools

Attention to detail

Multitasking

Math skills

Weekend/evening hours

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander is seeking a Teller in the United States, New York area, to handle cash, process transactions, and deliver excellent customer service while adhering to policies and risk controls. The position may involve supporting nearby branches as needed and requires a high school diploma or GED with cash handling and customer service experience.

Candidates should be comfortable with digital tools, detail-oriented, and able to work flexible hours, including weekends and evenings.