Customer-Centric Teller: Cash Handling & Digital Banking Help

Santander US; New York (NY); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Santander Benefits

Competitive rewards package

Job summary

Santander US is seeking a Teller to help customers with their banking needs, process transactions, and promote products. You will manage cash with accuracy, follow procedures to prevent fraud, and use digital tools to guide customers to self-service options.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced environment, including weekends. Prior cash handling and customer service experience is preferred.

Qualifications

• High school diploma or GED is required.
• 6+ months cash handling experience is required.
• 6+ months demonstrated customer service experience is required.
• Strong customer service and communication skills; accuracy in handling transactions.

Responsibilities

• Provide exceptional customer service by welcoming customers and addressing banking needs.
• Process transactions including deposits, withdrawals and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies, procedures and risk management to prevent fraud.
• Identify opportunities to cross-sell bank products and deepen relationships.
• Engage customers using digital tools and educate them on self-service options.
• Assist with custodianship, audits and other operational tasks.
• Maintain a clean, organized work area and a welcoming branch environment.
• Support nearby branches as needed based on business needs.

Skills

Cash handling

Customer service

Attention to detail

Multi-tasking

Communication skills

Digital tools

Weekend hours

Education

High school diploma or GED

Job description

Santander US is seeking a Teller to help customers with their banking needs, process transactions, and promote products. You will manage cash with accuracy, follow procedures to prevent fraud, and use digital tools to guide customers to self-service options.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced environment, including weekends. Prior cash handling and customer service experience is preferred.