Customer-Centric Teller: Banking Solutions & Service

PNC; Talleyville (DE); On-site; USD 33,000 - 55,000; Full time

Job summary

PNC, based in the United States, is seeking a customer-focused role to enhance financial wellbeing and loyalty through tailored advisories and cross-selling. The position emphasizes in-branch engagement, leveraging digital tools to educate customers on banking options while maintaining operational accuracy and policy compliance.

Ideal candidates will navigate opportunities, refer to branch staff when appropriate, and support teller operations with sound judgment.

Qualifications

• Accuracy and attention to detail in customer interactions.
• Understanding customer needs and providing tailored solutions.
• Knowledge of banking products and digital tools.
• Strong communication and problem-solving abilities.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer’s problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Customer Focused

Identifying Opportunities

Loyalty & CX

Customer Service

Proactive Sales

Leveraging Technology

Banking Knowledge

Relationship Building

Job description

PNC, based in the United States, is seeking a customer-focused role to enhance financial wellbeing and loyalty through tailored advisories and cross-selling. The position emphasizes in-branch engagement, leveraging digital tools to educate customers on banking options while maintaining operational accuracy and policy compliance.

Ideal candidates will navigate opportunities, refer to branch staff when appropriate, and support teller operations with sound judgment.