Customer-Centric Teller: Grow Loyalty & Banking Solutions

PNC; Elkton (MD); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life insurance

Disability protection

401(k) with match

Pension program

Stock purchase plan

Dependent care reimbursement

Educational assistance

Wellness program

Job summary

PNC in Elkton, MD is seeking a Teller to deliver a high-quality customer experience and promote financial wellbeing. You will handle a variety of customer interactions, educate on banking options, and identify opportunities to refer customers to branch staff for additional services.

Responsibilities include processing transactions, leveraging technology, and maintaining accurate daily operations while upholding PNC policies and risk guidelines.

Qualifications

• No degree required; a combination of education, certification(s), and experience may be considered.
• Customer-focused with knowledge of banking products.
• Strong communication and problem-solving abilities.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives for financial interactions.
• Identifies banking opportunities and refers as appropriate.
• Initiates referrals to branch staff through meaningful conversations.
• Performs lobby engagement to connect with customers and present PNC products.
• Educates customers on managing transactions using technology and resources.
• Applies product and procedural knowledge to solve customer problems.
• Follows policies and procedures with sound judgment.
• Ensures teller and branch daily operations and transactions are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Attention to Detail

Addressing Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Prevention

Managing Priorities

Matrix Management

Problem Solving

Understanding Needs

Education

No Degree

Job description

PNC in Elkton, MD is seeking a Teller to deliver a high-quality customer experience and promote financial wellbeing. You will handle a variety of customer interactions, educate on banking options, and identify opportunities to refer customers to branch staff for additional services.

Responsibilities include processing transactions, leveraging technology, and maintaining accurate daily operations while upholding PNC policies and risk guidelines.