Customer-Focused Teller & Financial Concierge

PNC; Sarasota (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

401(k) with match

Paid time off

Job summary

PNC is seeking an in-branch Teller to deliver a high-quality customer experience and support everyday banking needs at the Lancaster, PA branch. You will help customers with transactions, explain product options, and identify opportunities to connect customers with appropriate services.

The role emphasizes accuracy, compliance, and a service-oriented mindset. You will engage with customers, educate on digital tools, and contribute to branch goals in a dynamic retail banking environment.

Qualifications

• No university degree required; suitable for candidates with diverse educational backgrounds.
• Prior experience not required; a comparable combination of education, certifications, and military service may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Customer Service

Digital Awareness

Problem Solving

Effective Communications

Identifying Opportunities

Proactive Sales

Fraud Detection

Education

No Degree

Job description

PNC is seeking an in-branch Teller to deliver a high-quality customer experience and support everyday banking needs at the Lancaster, PA branch. You will help customers with transactions, explain product options, and identify opportunities to connect customers with appropriate services.

The role emphasizes accuracy, compliance, and a service-oriented mindset. You will engage with customers, educate on digital tools, and contribute to branch goals in a dynamic retail banking environment.