Bank Teller: Customer Wellness & Growth Advocate

PNC; North Carolina; Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

PNC is seeking team-oriented associates to deliver exceptional customer experiences at the branch and help customers achieve financial wellbeing. You will engage customers in meaningful conversations, educate them on options, and identify opportunities to refer to branch staff for appropriate products and services.

You will promote teller operations and use available technology to assist customers, applying product knowledge with sound judgment and ensuring accurate daily operations within a

Responsabilités

• Delivers a unique customer experience by understanding needs and educating customers on financial options.
• Identifies banking opportunities during conversations and refers to branch staff as appropriate.
• Performs lobby engagement to connect with customers and promote PNC products.
• Educates customers on managing transactions using technology, tools and resources.
• Applies product and procedural knowledge to resolve customer problems.
• Follows policies and procedures with sound judgment within established limits.
• Ensures teller and branch operations and maintenance tasks are completed accurately and efficiently.

Connaissances

Customer service

Communication

Salesmanship

Banking knowledge

Outils

CRM software

Description du poste

PNC is seeking team-oriented associates to deliver exceptional customer experiences at the branch and help customers achieve financial wellbeing. You will engage customers in meaningful conversations, educate them on options, and identify opportunities to refer to branch staff for appropriate products and services.

You will promote teller operations and use available technology to assist customers, applying product knowledge with sound judgment and ensuring accurate daily operations within a