Automotive Service Advisor: Deliver Expert Customer Care

Max Motors Auto Group; Richmond (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Max Motors Dealerships in Richmond, VA is seeking a friendly Service Advisor to join our service team. You will be the primary contact for customers, explain services, schedule repairs, and coordinate with technicians to ensure timely work.

Strong communication and a customer-first attitude are essential. Automotive knowledge is a plus, and experience with service software is a bonus. This is a full-time, on-site role focused on delivering exceptional car-care experiences.

Qualifications

• Proven experience in a customer service role, preferably in the automotive sector.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment.

Responsibilities

• Act as the primary point of contact for customers, addressing their service needs with professionalism.
• Diagnose and identify customer concerns and service requirements accurately.
• Provide detailed explanations of services and repairs to customers.
• Schedule appointments and maintain effective communication with customers throughout the service process.
• Collaborate with technicians to ensure timely and efficient service delivery.
• Manage customer records and follow up on service appointments.
• Handle customer complaints and resolve issues to ensure satisfaction.

Skills

Customer service

Communication

Teamwork

Automotive knowledge

Tools

Automotive repair software

Job description

Max Motors Dealerships in Richmond, VA is seeking a friendly Service Advisor to join our service team. You will be the primary contact for customers, explain services, schedule repairs, and coordinate with technicians to ensure timely work.

Strong communication and a customer-first attitude are essential. Automotive knowledge is a plus, and experience with service software is a bonus. This is a full-time, on-site role focused on delivering exceptional car-care experiences.