Customer-Centric Retail Pro & Framing Specialist

michaels; Toledo (OH); On-site; USD 15,154,000 - 37,250,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Michaels in Toledo, OH is seeking team members to deliver friendly customer service and support fast, accurate checkouts. You’ll help customers locate products, explain rewards and credit options, and participate in store operations like unloading trucks and stocking.

The role supports omnichannel processes (BOPIS/SFS) and maintains organized shelves and in-stock merchandise. Evening and weekend shifts are typical, with values aligned to Michaels’ standards.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Deliver friendly customer service and help customers shop the store.
• Provide fast and friendly checkout experience and process cash handling to standards.
• Engage customers in Rewards program and Private Label Credit Card enrollments.
• Assist with Omni channel processes including BOPIS and SFS.
• Participate in truck unload, stocking, and planogram processes.
• Maintain store recovery and in-stock conditions.

Skills

Retail experience

Customer service

Job description

Michaels in Toledo, OH is seeking team members to deliver friendly customer service and support fast, accurate checkouts. You’ll help customers locate products, explain rewards and credit options, and participate in store operations like unloading trucks and stocking.

The role supports omnichannel processes (BOPIS/SFS) and maintains organized shelves and in-stock merchandise. Evening and weekend shifts are typical, with values aligned to Michaels’ standards.