Customer-Centric Retail Team Member | Checkouts & Framing

Michaels; Rogers (AR); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical

Dental

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discount programs

Job summary

Michaels Rogers store is seeking a team member to help customers locate products, check out efficiently, and showcase rewards and credit card programs. You will assist with truck unloading, stocking, and maintaining an in-stock, attractive store environment.

Responsibilities include supporting omnichannel processes, planograms, and merchandise recovery while staying compliant with SOPs and safety policies. Ideal candidates have retail or customer service experience and a positive, helpful

Qualifications

• Retail or customer service experience preferred.
• Ability to assist customers and resolve issues.
• Cash handling and POS operations experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Retail experience

Product knowledge

Tools

POS system

Job description

Michaels Rogers store is seeking a team member to help customers locate products, check out efficiently, and showcase rewards and credit card programs. You will assist with truck unloading, stocking, and maintaining an in-stock, attractive store environment.

Responsibilities include supporting omnichannel processes, planograms, and merchandise recovery while staying compliant with SOPs and safety policies. Ideal candidates have retail or customer service experience and a positive, helpful