Customer-Centric Relationship Banker

JPMorgan Chase & Co.; Fox Lake (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase & Co. in Fox Lake, IL, is seeking an Associate Relationship Banker to welcome clients, understand financial needs, and offer tailored banking solutions. You will use Chase mobile and online tools to enhance client experiences and connect customers with specialists for complex needs.

The role requires strong communication, a service mindset, and flexibility to work weekend/evening shifts, with a focus on compliant, customer-centric service.

Qualifications

• High school diploma, GED, or foreign equivalent.
• Excellent communication skills in person and by phone.
• Ability to resolve client issues with attention to detail and empathy.
• Willingness to work branch hours including weekends and evenings.
• 1+ year sales experience in Retail or Financial Services (preferred).
• College degree or military equivalent (preferred).
• Experience with banking policies and regulatory requirements (preferred).

Responsibilities

• Put clients first and deliver attentive, friendly service in a welcoming environment.
• Engage in clear, consultative communication to understand client needs.
• Assist walk-in and scheduled clients in person and by phone to build relationships.
• Educate clients on technology solutions like the Chase Mobile App and Chase.com.
• Learn products and procedures quickly to consult on banking solutions with experts.
• Adhere to bank policies, procedures, and regulatory requirements.

Skills

Client service

Communication

Problem solving

Attention to detail

Risk compliance

Education

High school diploma or GED

College degree or military equivalent

Tools

Banking software

Job description

JPMorgan Chase & Co. in Fox Lake, IL, is seeking an Associate Relationship Banker to welcome clients, understand financial needs, and offer tailored banking solutions. You will use Chase mobile and online tools to enhance client experiences and connect customers with specialists for complex needs.

The role requires strong communication, a service mindset, and flexibility to work weekend/evening shifts, with a focus on compliant, customer-centric service.