Client Relationship Banker (Branch)

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Associate Relationship Banker for a Chase branch in Chicago. You will welcome clients, offer thoughtful financial solutions, and help them navigate banking products to meet their needs.

The role emphasizes hospitality, clear communication, and compliance with banking policies while building lasting client relationships. Training and weekend/evening hours are expected.

Qualifications

• High school diploma or GED.
• Willingness to work branch hours including weekends and some evenings.
• Ability to create memorable experiences for clients.
• Excellent communication skills, both in person and over the phone.
• Ability to resolve client issues quickly with attention to detail.
• Operate within risk parameters and complete required training.
• 1+ year of sales experience in Retail, Financial Services, or related industries.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust – ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Customer service

Communication

Problem solving

Regulatory compliance

Time management

Education

High school diploma or GED

College degree or military equivalent

Tools

Chase Mobile App

Job description

JPMorgan Chase & Co. is seeking an Associate Relationship Banker for a Chase branch in Chicago. You will welcome clients, offer thoughtful financial solutions, and help them navigate banking products to meet their needs.

The role emphasizes hospitality, clear communication, and compliance with banking policies while building lasting client relationships. Training and weekend/evening hours are expected.