Customer-Centric Personal Banker II: Growth & Training

City National Bank; Ranson (WV); On-site; USD 37,000 - 52,000; Full time

Job summary

City National Bank in West Virginia invites applications for a Personal Banker to deliver on-site customer service in Ranson. You will welcome customers, assess needs, and guide them to suitable banking solutions while building lasting relationships.

Youll promote bank products, assist with loan applications, and collaborate with teams to resolve issues. The role requires strong communication, integrity, and the ability to thrive in a fast-paced environment.

Qualifications

• Previous banking or financial services experience is a plus.
• Strong communication and problem-solving abilities.
• Ability to work in a fast-paced banking environment.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Actively promote and sell the bank's products and services to prospective and existing customers.
• Develop and maintain customer relationships; actively seek referral resources from existing customers.
• Assist customers with loan applications, recommends appropriate loan structure, gather required documents, submit package to retail loan department and closes retail loans as needed.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication skills

Computer skills

Sales abilities

Education

High school diploma or equivalent

College degree preferred

Job description

City National Bank in West Virginia invites applications for a Personal Banker to deliver on-site customer service in Ranson. You will welcome customers, assess needs, and guide them to suitable banking solutions while building lasting relationships.

Youll promote bank products, assist with loan applications, and collaborate with teams to resolve issues. The role requires strong communication, integrity, and the ability to thrive in a fast-paced environment.