Personal Banker: Customer Service & Loans

City National Bank; Charleston (WV); On-site; USD 21,000 - 30,000; Full time

Job summary

City National Bank in Charleston, WV is seeking an hourly, full-time Personal Banker to provide exceptional customer service, promote bank products, and handle routine transactions. The role emphasizes accurate cash handling, loan support, and relationship building within a busy branch setting.

Ideal candidates have a high school diploma, retail banking experience, and strong communication skills. Compliance with banking regulations and ongoing professional development are expected.

Qualifications

• High school diploma or equivalent.
• Demonstrated sales and service skills.
• Ability to multi-task, organize, and prioritize for excellent service.
• Professional dress and demeanor.
• Cash handling experience preferred.
• 1-2 years of retail banking experience preferred.
• Compliance with NMLS licensing and background checks within 30 days of employment.

Responsibilities

• Provides excellent customer service and adheres to City National Bank standards.
• Promotes and sells the bank's products and services to customers.
• Accurately processes routine banking transactions and service requests.
• Maintains and balances cash drawer; handles cash securely.
• Assists customers with loan applications and documents; supports retail loan process.
• Develops customer relationships and contributes to branch goals.
• Keeps up to date on bank products and regulatory requirements.

Skills

Customer service

Sales skills

Bank systems knowledge

Education

High school diploma or equivalent

Job description

City National Bank in Charleston, WV is seeking an hourly, full-time Personal Banker to provide exceptional customer service, promote bank products, and handle routine transactions. The role emphasizes accurate cash handling, loan support, and relationship building within a busy branch setting.

Ideal candidates have a high school diploma, retail banking experience, and strong communication skills. Compliance with banking regulations and ongoing professional development are expected.