Client-Centric Personal Banker — Growth & Service

City National Bank; Martinsburg (WV); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank in Martinsburg, WV is hiring a Personal Banker 2 to provide exceptional customer service and help clients with banking products. You will identify needs, promote bank services, and build lasting relationships while working on-site.

The role requires strong communication, problem-solving, and attention to detail. Prior banking customer service or sales experience is a plus; high school diploma or equivalent is required.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Previous sales experience is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Actively promote and sell the bank's products and services to prospective and existing customers.
• Develop and maintain customer relationships; actively seek referral resources from existing customers.
• Assist customers with loan applications, recommends appropriate loan structure, gather required documents, submit package to retail loan department and closes retail loans as needed.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Sales

Communication

Problem solving

Attention to detail

Rapport building

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank in Martinsburg, WV is hiring a Personal Banker 2 to provide exceptional customer service and help clients with banking products. You will identify needs, promote bank services, and build lasting relationships while working on-site.

The role requires strong communication, problem-solving, and attention to detail. Prior banking customer service or sales experience is a plus; high school diploma or equivalent is required.