Customer-Centric Fiber Service Coordinator

Pavlov Media, Inc.; Champaign (IL); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

15 company paid holidays

3 weeks PTO

Medical, Dental, Vision starting day one

401K with company match

Educational and professional reimbursement

Short- and long-term disability benefits

Job summary

A telecommunications provider in Champaign, Illinois is seeking a Service Delivery Coordinator. This role focuses on ensuring customer satisfaction by coordinating fiber installation schedules and managing strong customer relationships. The ideal candidate is organized and detail-oriented, with strong communication skills. Opportunities for growth and competitive benefits like 3 weeks PTO, 15 paid holidays, and medical insurance are included.

Qualifications

• Experience in service coordination, customer support, dispatching, or project coordination.
• Familiarity with scheduling platforms, ERP systems, or ticketing software.
• Background in telecommunications or similar service-driven industry.

Responsibilities

• Serve as main liaison between customers and contractors for service needs.
• Schedule and coordinate fiber installations, maintenance, and burials.
• Proactively monitor and manage service delivery timelines.

Skills

Exceptional Communication Skills

Strong Organizational Abilities

Problem-Solving Mindset

Customer-First Mentality

Adaptability

Technical Aptitude

Team Collaboration

Professionalism and Accountability

Job description

A telecommunications provider in Champaign, Illinois is seeking a Service Delivery Coordinator. This role focuses on ensuring customer satisfaction by coordinating fiber installation schedules and managing strong customer relationships. The ideal candidate is organized and detail-oriented, with strong communication skills. Opportunities for growth and competitive benefits like 3 weeks PTO, 15 paid holidays, and medical insurance are included.