Fiber Operations Field Support Specialist

Ting Internet; United States; On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Generous benefits package

Total rewards offering

Job summary

A leading internet service provider in the United States is seeking a Fiber Operations Support Coordinator to manage construction-related customer concerns and provide operational support. Candidates should possess strong customer service skills, attention to detail, and the ability to work in fast-paced environments. The role requires two or more years of experience in customer service, ideally within the telecommunications sector. This full-time position offers a salary range of $45,000 - $48,000 USD.

Qualifications

• Two or more years of experience in a customer service role, preferably in a telco or internet service provider.
• Ability to work effectively in a distributed team environment.
• Growth mindset required – Must be driven to grow and succeed professionally.

Responsibilities

• Coordinate the resolution of construction related concerns including damage to private property.
• Provide high-quality day-of-job support as the first point of contact for field technicians.
• Assist with workforce & capacity planning.

Skills

Customer service skills

Written and oral communication

Organizational skills

Attention to detail

Ability to thrive in fast-paced environments

Tools

Scheduling & dispatching software

Job description

A leading internet service provider in the United States is seeking a Fiber Operations Support Coordinator to manage construction-related customer concerns and provide operational support. Candidates should possess strong customer service skills, attention to detail, and the ability to work in fast-paced environments. The role requires two or more years of experience in customer service, ideally within the telecommunications sector. This full-time position offers a salary range of $45,000 - $48,000 USD.