Client-Focused IT Service Delivery Coordinator

Middleground IT; Chicago (IL); On-site; Full time

Job summary

A growing IT Managed Service Provider located in Chicago is seeking a Service Coordinator to enhance client satisfaction. The ideal candidate will act as a single point of contact for service requests, coordinate IT support resources, and possess excellent communication skills. The position requires a proactive individual with at least one year of customer service experience and a strong willingness to learn. Join a dynamic team committed to delivering exceptional IT services to a diverse clientele.

Qualifications

• Basic computer and operating system knowledge is needed.
• Ability to communicate effectively through email.
• Willingness to develop professionally is essential.

Responsibilities

• Act as the single point of contact for all types of service requests.
• Communicate with customers regarding service requests.
• Monitor and schedule internal and field technical resources.

Skills

Excellent listening and communication skills

Ability to work on multiple priorities

Detail-oriented and self-motivated

Basic problem-solving abilities

Strong computer skills

Education

1+ years’ experience in Customer Services

Job description

A growing IT Managed Service Provider located in Chicago is seeking a Service Coordinator to enhance client satisfaction. The ideal candidate will act as a single point of contact for service requests, coordinate IT support resources, and possess excellent communication skills. The position requires a proactive individual with at least one year of customer service experience and a strong willingness to learn. Join a dynamic team committed to delivering exceptional IT services to a diverse clientele.