Fiber Customer Service & Tech Support Manager

Coos Curry Electric Cooperative, Inc.; Oregon (WI); On-site; USD 65,000 - 85,000; Full time

Job summary

Coos Curry Electric Cooperative, Inc. is seeking a Customer Service Manager to lead and supervise Customer Service and Technical Support Representatives. The ideal candidate will ensure high-quality customer service and operational excellence while resolving complex technical situations.

This full-time position requires strong leadership and advanced technical knowledge in fiber optic internet systems. The role involves a commitment to customer satisfaction and includes regular travel throughout the service territory, with typical work hours from Monday to Friday.

Qualifications

• Minimum two (2) years of experience in customer service or technical support.
• Minimum two (2) years of hands-on experience supporting internet services, networking, or telecommunications services.
• Strong technical aptitude with fiber internet systems and networking fundamentals.

Responsibilities

• Supervises the customer service and technical support representatives.
• Troubleshoots fiber internet service issues.
• Coordinates with the Network Operations Center on outages.

Skills

Technical capacity and troubleshooting skills

Customer focus

Communication proficiency

Leadership and coaching

Problem-solving and critical thinking

Teamwork orientation

Performance management

Results driven

Education

Bachelor's Degree in Information Technology, Telecommunications, Business, or related field

Tools

SMX

Calix

GLDS

ISPN

network monitoring platforms

Job description

Coos Curry Electric Cooperative, Inc. is seeking a Customer Service Manager to lead and supervise Customer Service and Technical Support Representatives. The ideal candidate will ensure high-quality customer service and operational excellence while resolving complex technical situations.

This full-time position requires strong leadership and advanced technical knowledge in fiber optic internet systems. The role involves a commitment to customer satisfaction and includes regular travel throughout the service territory, with typical work hours from Monday to Friday.