Installation & Maintenance Technician

Fidium Fiber; Fargo (ND); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) matching

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Flexible spending account

Health savings account

Life insurance

Tuition reimbursement

Paid vacation

Paid holidays

Employee Assistance Program

Annual bonus program

Job summary

Fidium Fiber is seeking an Installation and Maintenance Technician to install, service, and maintain voice and data equipment for commercial and residential customers from the Central Office to premises. You will work outdoors in all weather, climb and lift up to 75 pounds, and ensure quality service.

This non-exempt role requires color-coded fiber knowledge, handheld device use, and a strong commitment to safety, customer experience, and meeting performance metrics, with occasional evenings,

Qualifications

• HS diploma or GED.
• Two-year telecom or networking degree or 5-7 years equivalent experience.
• Valid Driver’s License with a satisfactory driving record.
• Strong customer service and organizational skills.
• Ability to discern color coded cables and fiber optics.

Responsibilities

• Install, troubleshoot and repair services including Internet, Data and Voice.
• Represent the company with pride and professionalism and deliver a delightful customer experience.
• Work outdoors, aloft, and in various weather; handle physical tasks as required.
• Learn and apply technical knowledge of fiber-based IP networks and test equipment.
• Meet performance, efficiency and customer service metrics; participate in on-call rotation.

Skills

Customer service

Organizational skills

Team player

Problem solving

Education

HS diploma or GED

Two-year telecom or networking degree or 5-7 years equivalent experience

Tools

Handheld devices

Test equipment

Laptop computer

Job description

Major Duties

Classification: Non-Exempt / Non-Bargaining

Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Fidium Fiber is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses. We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live. At Fidium, our employees make the difference.

We’re growing! At Fidium, we serve business and residential customers across a 23-state area, providing advanced communications solutions across our fiber-rich network. We offer a wide range of services including commercial solutions for businesses of all sizes with our Data & Internet, Voice, Managed & Hosted, Cloud Services, and IT Services.

The Installation and Maintenance Technician will perform all work functions related to the installation, service, and maintenance of voice, and/or data equipment and services from the Central Office to business customer premises in all weather conditions. Platform for delivery of services may be Fiber or Copper network facilities and customer connections.

Responsibilities

• Install, troubleshoot and repair Commercial and Residential Customer Services both inside and outside plant. Services to include Internet, Data and Voice.
• Represent CCI with pride and professionalism, and always strive to provide a delightful customer experience at every opportunity.
• Certain aspects of the job are physical in nature. Working outdoors, aloft, climbing under or over obstacles are fundamental.
• A logical approach and technical aptitude are essential to learning and performing necessary functions on our fiber-based IP Network.
• Must be a self-starter, require little supervision and have the ability to apply common sense, experience, and theory towards problem solving and decision making.
• Must be a team player, ready to pitch in and be a part of the CCI solution.
• Must meet performance, efficiency and customer service metrics.
• Must be available to work some evenings, weekends and holidays on overtime based on business needs. Could be required to respond during emergency situations even when not on call.
• Participate in rotational "primary on-call" responsibility, accepting and responding to after-hours customer trouble reports and installation requirements.
• Adhere to company safety policies and practices. Attend required safety and training classes, and maintain a satisfactory safety record.
• Drive company vehicle to work site or other locations within service area including during inclement weather. Inspect assigned vehicle for fuel, maintenance and satisfactory operation. Fuel, clean and wash vehicle as needed.
• Report to work on time and maintains a satisfactory attendance record.

Qualifications

• Must be able to discern color coded cables and fiber optics.
• A motivation and ability to learn to use handheld devices and operate computer, tablet or test equipment. These can include signal level meters, ohm meters, handheld applications, a laptop computer and software.
• Spend time standing, walking, bending, stooping, crouching, and using ladders and other related equipment. As well as lifting up to 75 pounds on occasion.
• HS diploma or GED
• Two-year telecom or networking degree or 5-7 years equivalent experience.
• Valid Driver’s License with a satisfactory driving record.
• Demonstrated record of success.
• Strong customer service and organizational skills
• Understanding of a variety of consumer devices, such as smartphones, computers, TV, routers, modems, and wireless devices.

Benefits Offered

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.