Fiber Service Coordinator & Customer Advocate

Ripple Fiber Inc.; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Ripple Fiber Inc. is seeking a Customer Service Representative to join our growing team in a fast-paced environment. You will help deliver a seamless customer experience, coordinate appointments, manage work orders, and support service delivery across teams.

The ideal candidate has a high school diploma (college coursework preferred) and strong communication skills. Experience in telecom or scheduling is a plus, and a detail-oriented approach is essential for accurate records.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• Experience in customer service, scheduling or dispatch preferred.
• Strong verbal and written communication skills and professional phone etiquette.
• Ability to multitask and manage time in a fast-paced environment.
• Attention to detail and commitment to accurate documentation.

Responsibilities

• Respond to customer calls, emails, and messages regarding billing, scheduling, and account support.
• Coordinate installations and service appointments with field teams.
• Update work orders and keep scheduling details accurate.
• Provide timely updates to customers and support issue resolution.
• Collaborate with internal teams to improve service delivery.

Skills

Customer service

Communication

Multitasking

Time management

Problem solving

Education

High school diploma

College coursework

Tools

CRM software

Scheduling software

Dispatch software

Job description

Ripple Fiber Inc. is seeking a Customer Service Representative to join our growing team in a fast-paced environment. You will help deliver a seamless customer experience, coordinate appointments, manage work orders, and support service delivery across teams.

The ideal candidate has a high school diploma (college coursework preferred) and strong communication skills. Experience in telecom or scheduling is a plus, and a detail-oriented approach is essential for accurate records.