Senior Fiber Technician - Chicagoland

Clearwave Fiber LLC; Chicago (IL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Lucrative bonus plans

Medical, dental, and vision plans

Life insurance

Paid Time Off

401(k) with match

Tuition reimbursement

Employee Referral Plan

Job summary

Clearwave Fiber LLC is seeking a results-driven Fiber Installation Repair Technician to deliver high-quality service and customer delight. You will splice, maintain and repair underground, direct bury, and aerial fiber connections and install services at customer premises with strong adherence to safety and standards.

You will interact with customers and colleagues, operate test equipment and hand tools, and travel to job sites as required to ensure timely and accurate installations and repairs.

Qualifications

• Minimum 2-3 years in telecommunications (Fiber Optic, Telephone, CATV).
• Ability to communicate effectively with customers, employees and management.
• Valid driver’s license with clean driving record.

Responsibilities

• Splice/terminate fiber optic cable per procedures and specs.
• Maintain, test, and measure fiber optic signal strength from street to house.
• Install telecom services by connecting correct cables, installing drops, wiring, and customer premises equipment.
• Communicate clearly and professionally with customers, staff, and managers; build cooperative relationships.
• Operate hand tools and test equipment (OPM, VOM) safely.
• Maintain vaults and taps and report maintenance needs to supervisor.
• Travel to sites as needed via company vehicle; comply with safety rules and traffic laws.
• Access cables and equipment via ladders, crawlspaces, attics, and other access points; work in challenging conditions.

Skills

Fiber optic experience

Effective communication

Education

High School diploma

Tools

OPM

VOM

Test equipment

Job description

Description

We are looking for a results-driven and detail-oriented Fiber / Installation Repair Technician who combines a great work ethic with the ability to apply critical thinking and smart-handed skills to envision and deliver customer delight. It is also important that you demonstrate excellent communication and interpersonal skills to effectively interact with customers and colleagues.

As a Fiber Technician, you will be expected to utilize experience, technical aptitude, critical thinking and proven techniques to provide our customers with technology solutions in all areas they require. You will additionally be required to splice, maintain and repair all underground, direct bury, and aerial cables used to High-Speed Data service over all fiber optic plants.

What you will do:

• Splices/terminates fiber optic cable according to standard procedure and company, governmental and electrical specifications.
• Maintains, tests, and measures fiber optic signal strength using test equipment from street to house.
• Installs telecommunications services by identifying and connecting correct cables at the vault/tap; installing temporary drop if possible; installing inside wiring; installing fiber optic equipment at the customer premise; connecting wireless devices and testing service.
• Communicates independently, effectively, clearly and professionally with customers, outside technical staff, employees, supervisors and managers. Establishes and maintains considerate and cooperative relationships with coworkers, supervisors, and customers.
• Operates both hand tools, including drills, saws, and test equipment, including Optical Power Meters (OPM), and Volt Ohm Meters (VOM).
• Maintains vaults and taps as needed. Reports any maintenance required to supervisor
• Travels to sites as necessary and on-demand via company vehicle, complying with traffic laws, safety rules, regulations and practices.
• Accesses cable, pedestals and other equipment by climbing ladders, entering crawlspaces or attics, walking through muddy areas or through brush and by digging.
• Maintains equipment, tools and vehicles in working condition; submits and fills out necessary clerical forms such as time, mileage, gas tickets and material and equipment charge-outs.
• Performs other related duties as assigned.

Requirements

What you will need:

(Only candidates who meet the minimum qualifications will be considered.)

• High School graduate or General Education Diploma
• 2-3 year's telecommunications (Fiber Optic, Telephone, CATV) experience preferred
• Ability to communicate effectively with customers, employees and management
• Valid driver’s license with history of safe driving record
• Knowledge of current industry-related terminology, procedures, and equipment preferred
• Must possess the ability to work in confined spaces such as attics and crawl spaces. Must also be able to tolerate environmental conditions associated with confined spaces.
• Must be able to work from a ladder while using the required hand tools

Additional Qualifications Desired:

• Ability to read and interpret construction drawings
• Basic understanding of service order flow and process
• IPTV/ ADSL Installation and repair experience
• Understanding of RUS and Company construction standards and specifications
• Basic computer knowledge
• Basic electricity knowledge

Benefits:

Clearwave Fiber appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions such as:

• Lucrative bonus plans
• Medical, dental, and vision plans - start when you start!
• Life insurance (self, spouse, children)
• Paid Time Off
• 401(k) with up to 4% match and vested immediately
• Employee Assistance Plan
• Employee Referral Plan

Additional Perks

• Free services, if living within service area
• Tuition reimbursement
• Associate recognition program
• Advancement opportunities
• Collaborative work environment

Pre-hire Assurance:

Rest assured, Clearwave Fiber prioritizes the safety and security of our associates and customers. Job offers are contingent upon successful background checks, drug screenings, and reference checks. Once cleared, embark on a fulfilling and rewarding career journey with us.

Equal Opportunity Employer:

Clearwave Fiber is proud to be an Equal Opportunity Employer, fostering a diverse and inclusive workplace.