Customer-Centric CSR Teller – Banking with Impact

Fifth Third Bank; Aurora (IL); Presencial; USD 44.000 - 68.000; Jornada completa

Descripción de la vacante

Fifth Third Bank in Aurora, IL is seeking a Customer Service Representative/Teller to provide exceptional service and cash handling with integrity. The role emphasizes building trust, resolving issues, and guiding customers to the right bank solutions.

You will handle daily office tasks, maintainaccurate balances, and escalate more complex issues to leadership. A high school diploma or GED and flexible scheduling are required to succeed.

Formación

• High school diploma or GED is required.
• Ability to handle cash and interact with the public.
• Willingness to work flexible hours as needed.
• Knowledge of retail policies and procedures.
• Demonstrate sound judgment and initiative.
• Uphold Fifth Third Bank core values and integrity.

Responsabilidades

• Deepen customer relationships by listening to needs and guiding to appropriate products.
• Provide follow-up to customer questions and address issues.
• Be responsive with correspondence to keep lines of communication open.
• Maintain confidentiality of customer information and data.
• Refer customers to Bankers and partners for consultative conversations.
• Handle consumer and business customer problems with professionalism.
• Demonstrate sound judgment and adhere to policies and procedures.

Conocimientos

Cash handling

Customer service

Public interaction

Retail policies

Problem solving

Scheduling flexibility

Educación

High school diploma / GED

Descripción del empleo

Fifth Third Bank in Aurora, IL is seeking a Customer Service Representative/Teller to provide exceptional service and cash handling with integrity. The role emphasizes building trust, resolving issues, and guiding customers to the right bank solutions.

You will handle daily office tasks, maintainaccurate balances, and escalate more complex issues to leadership. A high school diploma or GED and flexible scheduling are required to succeed.