Part-Time CSR/Teller: Customer Care & Referrals

Fifth Third Bank, N.A.; Aurora (IL); On-site; USD 44,000 - 68,000; Part time

Benefits offered by this job

Comprehensive benefits

Inclusive culture

Job summary

Aurora, IL-based Fifth Third Bank, N.A. is seeking a part-time CSR/Teller to deliver outstanding customer service and support daily office operations. You will handle cash, answer questions, and refer customers to bankers for tailored financial solutions.

The role requires excellent communication, initiative and adherence to bank policies, with a flexible schedule and a focus on trustworthy, compliant service. Base pay reflects regional pay scales.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience preferred.
• Ability to interact confidently with the public and adhere to dress code.
• Understand retail policies and procedures for daily duties.
• Demonstrate initiative, good judgment and ethical conduct.
• Flexible scheduling and reliable attendance are expected.

Responsibilities

• Provide excellent customer service and refer customers to bankers as needed.
• Support daily office operations and balance activities per policy.
• Maintain knowledge of bank policies and procedures and update as needed.
• Resolve customer questions or issues and escalate complex items.
• Refer customers to appropriate partners for consultative conversations.

Skills

Customer service

Cash handling

Communication

Interpersonal skills

Problem solving

Education

High school diploma/GED

Job description

Aurora, IL-based Fifth Third Bank, N.A. is seeking a part-time CSR/Teller to deliver outstanding customer service and support daily office operations. You will handle cash, answer questions, and refer customers to bankers for tailored financial solutions.

The role requires excellent communication, initiative and adherence to bank policies, with a flexible schedule and a focus on trustworthy, compliant service. Base pay reflects regional pay scales.