Customer Care Teller – Referrals & Service

Fifth Third Bank; United States; On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank in Aurora, Illinois is seeking a CSR/Teller to deliver friendly, accurate service to both consumer and business customers. You will handle daily transactions, refer customers to bankers and partners, and uphold confidentiality and ethical standards.

The role emphasizes cash handling, knowledge of retail policies, and the ability to balance records while maintaining a professional appearance and flexible scheduling.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience preferred.
• Ability to interact confidently with the public in a retail banking environment.
• Knowledge of retail policies and procedures.
• Demonstrate initiative and sound judgment in decision-making.

Responsibilities

• Provide excellent customer service and refer customers to bankers and business partners as needed.
• Perform daily cash handling and balancing duties in a timely, accurate manner.
• Maintain knowledge of bank policies and procedures and stay up-to-date on changes.
• Resolve customer inquiries professionally and escalate complex issues to leadership as needed.
• Support referrals and cross-sell Retail products and services when appropriate.

Skills

Cash handling

Customer service

Problem solving

Communication

Flexibility

Education

High school diploma

Job description

Fifth Third Bank in Aurora, Illinois is seeking a CSR/Teller to deliver friendly, accurate service to both consumer and business customers. You will handle daily transactions, refer customers to bankers and partners, and uphold confidentiality and ethical standards.

The role emphasizes cash handling, knowledge of retail policies, and the ability to balance records while maintaining a professional appearance and flexible scheduling.