Customer-Centric Bank Teller - Referrals & Service

Fifth Third Bank, N.A.; Aurora (IL); Sur place; USD 44 000 - 68 000; Plein temps

Résumé du poste

Fifth Third Bank in Aurora, IL is seeking a CSR/Teller to deliver exceptional customer service and support daily office operations. You will deepen customer relationships, handle cash, and refer clients to bankers to address financial needs.

Responsibilities include maintaining policy-compliant balances, following ethics, and escalating complex issues to leadership while upholding Fifth Third's values of integrity and inclusivity.

Qualifications

• High school diploma or GED.
• Extensive cash handling.
• Ability to interact confidently with the public.
• Adhere to dress code guidelines.
• Knowledge of retail policies and procedures.
• Ability to take initiative and exercise sound judgment.

Responsabilités

• Provide excellent customer service and refer customers to bankers and business partners for consultative conversations.
• Perform daily office responsibilities and assist with office operations.
• Maintain accurate balancing records and resolve outages per policy.
• Keep up to date on bank policies and procedures and communicate changes.
• Handle customer issues professionally and escalate to leadership when needed.

Connaissances

Cash handling

Customer service

Public interaction

Problem resolution

Formation

High school diploma/GED

Description du poste

Fifth Third Bank in Aurora, IL is seeking a CSR/Teller to deliver exceptional customer service and support daily office operations. You will deepen customer relationships, handle cash, and refer clients to bankers to address financial needs.

Responsibilities include maintaining policy-compliant balances, following ethics, and escalating complex issues to leadership while upholding Fifth Third's values of integrity and inclusivity.