Customer-Focused Teller | Build Relationships & Referrals

Fifth Third; United States; On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank is seeking a CSR/Teller in Aurora Downtown to provide outstanding customer service and support day-to-day retail banking operations. You will deepen customer relationships, refer them to bankers and business partners as needed, and maintain confidentiality of customer information.

The role focuses on accurate cash handling, adherence to bank policies, and delivering a positive customer experience while supporting the platform team and addressing issues with professionalism.

Qualifications

• Experience handling monetary transactions and cash drawers.
• Ability to listen to customers and resolve questions efficiently.
• Ability to take initiative and resolve issues with sound judgment.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate partners.
• Assist with daily office tasks and maintain efficient operations with the platform team.
• Handle customer inquiries and ensure timely, accurate follow-up communications.

Skills

Cash handling

Customer interaction

Initiative & problem solving

Judgment & policy adherence

Scheduling flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a CSR/Teller in Aurora Downtown to provide outstanding customer service and support day-to-day retail banking operations. You will deepen customer relationships, refer them to bankers and business partners as needed, and maintain confidentiality of customer information.

The role focuses on accurate cash handling, adherence to bank policies, and delivering a positive customer experience while supporting the platform team and addressing issues with professionalism.