Customer-Centric Collision Estimator

Mobile Auto Solutions, LLC; Town of Texas (WI); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

Health insurance from day 1

401(k) match

Life Insurance

CE opportunities

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences while accurately assessing vehicle damage and coordinating repairs. You will document interactions, communicate with customers and insurers, and align with team KPIs.

The role requires knowledge of repairs, OE guidelines, basic computer skills, and DRP compliance experience, plus a willingness to complete I-CAR training and hold a valid driver’s license.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meetings (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Knowledge of repairs

OE guidelines

Basic computer skills

DRP compliance experience

I-CAR training willingness

Valid driver’s license

Problem solving

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences while accurately assessing vehicle damage and coordinating repairs. You will document interactions, communicate with customers and insurers, and align with team KPIs.

The role requires knowledge of repairs, OE guidelines, basic computer skills, and DRP compliance experience, plus a willingness to complete I-CAR training and hold a valid driver’s license.