Customer-Centric Branch Operations Lead

JPMorgan Chase & Co.; Englishtown (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

JPMorgan Chase & Co. in New Jersey seeks a Branch Operations Lead to guide daily branch activities, delivering outstanding client service while ensuring compliance and accuracy in transactions.

You will partner with the Branch Manager to coach staff, optimize lobby operations, promote self-service options, and maintain high standards for loss control and audits.

This role requires 1+ years of retail banking, weekend/evening hours, and a commitment to educating the team and serving communities.

Qualifications

• 1+ years of retail banking experience.
• High school diploma or GED or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Customer service

Policy adherence

Leadership

Communication

Team collaboration

Education

High school diploma

Associate degree or military equivalent

Job description

JPMorgan Chase & Co. in New Jersey seeks a Branch Operations Lead to guide daily branch activities, delivering outstanding client service while ensuring compliance and accuracy in transactions.

You will partner with the Branch Manager to coach staff, optimize lobby operations, promote self-service options, and maintain high standards for loss control and audits.

This role requires 1+ years of retail banking, weekend/evening hours, and a commitment to educating the team and serving communities.