Branch Operations Lead — Elevate Customer Experience

JPMorganChase; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health care

Wellness centers on-site

Retirement plan

Back-up childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase in New York seeks a Branch Operations Lead to partner with the Branch Manager, ensuring precise client transactions and a welcoming, compliant branch environment. You will lead daily operations, supervise lobby flow, promote self-service options, and help the team deliver consistent, high-quality experiences while maintaining loss control and audit readiness.

This role requires 1+ years of retail banking experience, weekend/evening hours, and branch training with travel for

Qualifications

• You adhere to policies, procedures and regulatory banking rules.
• You stay organized and detail-oriented to juggle tasks.
• You lead and operate branches with teamwork and accuracy.
• You educate the branch team and partners to stay informed.
• You connect with clients, educating them and guiding to experts.
• You have 1+ years of retail banking experience.
• You can work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere and ensure an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Communicate clearly to understand needs and guide clients to solutions.
• Lead branch operations including cash devices, resolving issues per policies.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to enable 24/7 access to accounts.
• Support loss control, compliance and audits at the branch.

Job description

JPMorgan Chase in New York seeks a Branch Operations Lead to partner with the Branch Manager, ensuring precise client transactions and a welcoming, compliant branch environment. You will lead daily operations, supervise lobby flow, promote self-service options, and help the team deliver consistent, high-quality experiences while maintaining loss control and audit readiness.

This role requires 1+ years of retail banking experience, weekend/evening hours, and branch training with travel for